1. Standard Shipping Times:
|USA and Canada||5 - 12 business days|
|Oceania||5 - 15 business days|
|Europe||5 - 12 business days|
|Latin America||10 - 15 business days|
|Other countries||10 - 15 business days|
2. Processing Times:
It might take 2-3 days to process your order after placement. We don't operate or ship on weekends.
3. Shipping Method and Cost:
Enjoy complimentary shipping for orders worth $65 and above. For other orders, check our website for details.
4. Shipping Providers:
We utilize providers like USPS, UPS, and YANWEN. Presently, we don't let customers select their preferred provider. Orders via YANWEN might be handed to USPS or ONTRAC for final delivery.
5. Parcel Tracking:
|Tracking Number Example||Tracking Link||Logistics Company||Delivery Timeframe|
For tracking, match your parcel's number with the format in "Tracking Number Example". Click the corresponding "Tracking Link", input the number and select "Track". Need assistance? Contact us at email@example.com.
Note: Deliveries can occasionally face unexpected disruptions. If a delay occurs, kindly wait an extra 2-3 days, consult your local post office, or reach out to our support team.
6. Discreet Packaging:
Your privacy is crucial. Our packages are plain, ensuring no indication of the contents. Purchase with confidence, knowing it remains confidential.
7. Warehouse Locations:
We operate two main warehouses in the U.S, situated in California and New Jersey. Shipping optimization is based on stock availability and delivery address. For emergency shipments, especially to Australia, our China warehouse jumps into action.
8. Delivery Regions:
Currently, we deliver to the United States and Australia, with shipments coming from our US or China warehouses depending on your location.
9. Military & PO BOX Addresses:
We're proud to serve our military community by shipping to APO/FPO addresses. When checking out, please follow the APO/FPO guidelines. We also cater to PO BOX deliveries.
10. Unexpected Delays:
Sometimes deliveries can surpass the standard shipping times. Causes like international customs processing can lead to these delays. If your package seems overdue, let us know. We're here to help.
11. Frequently Asked Questions (FAQ):
How to Change My Delivered Address? If you realize you provided the wrong shipping address, contact us within 24 hours at firstname.lastname@example.org. Once the order has shipped, we won't be able to modify the address.
What happens if I'm not home when my package arrives? If you're not available during delivery, the carrier will typically leave the package at a safe location. If this isn't possible, you'll receive a notification on the next steps. Always keep an eye on your tracking to avoid any delivery mishaps.
Is My Package Discreet? Absolutely. We prioritize your privacy. Your order will arrive in plain packaging, without any labels or forms suggesting the contents.
What to do if my package is delayed or lost? Delays can occur due to various reasons, including customs processing or carrier backlogs. If your package hasn't arrived after the expected time frame, contact us at email@example.com. We'll assist you with the next steps.
Still Need Assistance? Always here for you. Contact us at firstname.lastname@example.org.